Refund and Returns

Welcome to Arezona. We aim to ensure you are completely satisfied with your purchase. If you need to return an item, please review our return policy below:

14 Days Free Return

We offer a 14-day free return policy on all our products. If you are not satisfied with your purchase, you can return it within 14 days of the delivery date.

Return Condition

Items must be returned in the same condition as received, with all original packaging, tags, and accessories intact. The product should not be used or damaged.

Return Process

1. Contact our customer service team at info@arezona.co.uk or +44 20 3286 6667 to initiate a return.
2. You will receive a return authorization and instructions on how to return your item.
3. Package the item securely and include the return authorization information.
4. Send the package using the provided shipping label.

Refunds

Once we receive and inspect the returned item, we will process your refund. The refund will be issued to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear on your bank statement, depending on your bank’s processing time.

Exchanges

If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

Non-Returnable Items

Certain items are non-returnable for hygiene reasons, such as earphones, personal care products, etc. Please contact our customer service team for more information.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per your preference.

Contact Us

For any questions or assistance with returns, please contact our customer service team at info@arezona.co.uk or +44 20 3286 6667. We are here to help you.

Thank you for shopping with Arezona. We appreciate your business and strive to provide you with the best service possible.