We take great pride in providing you with high quality products and a seamless shopping experience. This Warranty Policy sets out the terms and conditions that govern the warranty of your product with us

Warranty Coverage

Arezona offers a comprehensive warranty on our products to ensure your peace of mind and satisfaction. Our warranty covers manufacturing defects and faulty workmanship under normal use. The duration of warranty coverage varies depending on the product category and the specific product. For exact warranty details, please refer to your product documentation or contact our Customer Service.

Warranty Benefits

  • Repair or Replacement: In the event of a Covered Defect, Arezona will arrange to repair the Product or provide a replacement, depending on the nature of the problem and the availability of the Product.
  • FREE: If the defect is covered under warranty conditions, repair or replacement services will be provided at no cost to you.

Warranty Exclusion

Our warranty does not cover damage caused by:

  • Accidental Damage: Any damage caused by accidents, mishandling or improper use.
  • Normal wear and tear: Natural wear and tear due to regular use over time.
  • Unauthorized Modifications: Any unauthorized attempt to modify or repair the product.
  • External Causes: Damage caused by external factors such as fire, water, exposure to extreme temperatures, or similar incidents.
  • Third-Party Accessories: Damage caused by the use of accessories not authorized or provided by Arezona.
  • Improper Maintenance: Failure to follow the maintenance guidelines provided in the product documentation.
  • Software Or Data Loss: Arezona is not responsible for any software, data or information loss during the warranty process.

Warranty Claim

If you believe that your product has a manufacturing defect that is covered by our warranty, please follow these steps:

  1. Contact our customer service:  Reach out to our customer service team at info@arezona.co.uk with your order details, account creation, product information and description of the issue.
  2. Evaluation:  Our team will assess the information provided and guide you through the necessary steps for warranty evaluation.
  3. Warranty Process:  If your claim is valid, we will initiate the repair or replacement process. Please follow the instructions given by our customer service team.

Please Note:

Warranty claims are subject to the terms and conditions set forth in this policy. Arezona reserves the right to modify or update this policy without prior notice.

For any warranty-related questions or to initiate a warranty claim, please contact our team at info@arezona.co.uk. We are dedicated to ensuring that your product warranty experience with Arezona is straightforward and hassle-free.

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