At Arezona, we are committed to providing you with high quality products and an exceptional shopping experience. If you encounter any problems with your purchase, our repair and replacement policy is designed to address your concerns and ensure your satisfaction.
Defective Products:
If you receive a product that is defective or not working as expected, please follow these steps:
- Contact us: Reach our customer service team at [info@arezona.co.uk] within 7 days of receiving the product. Provide details of your order and a clear description of the problem.
- Assessment: Our team will assess the reported issue. In some cases, we may request additional information or troubleshooting steps.
- Repair or Replacement: Depending on the diagnosis, we will repair or replace the defective product. The choice between repair and replacement will depend on the nature of the problem and product availability.
Change of Mind or Non-Defective Return:
If you wish to return a product for reasons other than defects, such as a change of mind, please review the following:
- Return Window: Contact us within 14 days of receiving the product to initiate the return process.
- Product Condition: The product must be in its original condition, unused, and with all accessories in the original packaging.
- Return Shipping: You are responsible for the cost of return shipping.
- Restocking Fee: A restocking fee may apply to non-defective returns. Fees will be communicated to you during the withdrawal process.
Warranty Coverage:
Many products come with a manufacturer’s warranty; Details can be found on our Warranty information page.
Exchange Process:
If you request an exchange for a non-defective product, we will guide you through the process, including product availability and additional costs.
Please note that this policy is subject to change, and the terms and conditions described here will be updated. We recommend reviewing our website for the most current policy details.
Our goal is to ensure your satisfaction with every purchase from Arezona. If you have any questions or need assistance with returns or exchanges, please do not hesitate to contact our customer service team [info@arezona.co.uk]. We are here to help.