We take great pride in providing you with high quality products and a seamless shopping experience. This Warranty Policy sets out the terms and conditions that govern the warranty of your product with us.

 

 

Warranty Coverage

 

Arezona offers a comprehensive warranty on our products to ensure your peace of mind and satisfaction. Our warranty covers manufacturing defects and faulty workmanship under normal use. The duration of warranty coverage varies depending on the product category and the specific product. For exact warranty details, please refer to your product documentation or contact our Customer Service.

 

 

Warranty Benefits

 

  • Repair or Replacement: In the event of a Covered Defect, Arezona will arrange to repair the Product or provide a replacement, depending on the nature of the problem and the availability of the Product.
  • FREE: If the defect is covered under warranty conditions, repair or replacement services will be provided at no cost to you.

 

 

Warranty Exclusion

 

Our warranty does not cover damage caused by:

  • Accidental Damage: Any damage caused by accidents, mishandling or improper use.
  • Normal wear and tear: Natural wear and tear due to regular use over time.
  • Unauthorized Modifications: Any unauthorized attempt to modify or repair the product.
  • External Causes: Damage caused by external factors such as fire, water, exposure to extreme temperatures, or similar incidents.
  • Third-Party Accessories: Damage caused by the use of accessories not authorized or provided by Arezona.
  • Improper Maintenance: Failure to follow the maintenance guidelines provided in the product documentation.
  • Software Or Data Loss: Arezona is not responsible for any software, data or information loss during the warranty process.

 

 

Warranty Claim

 

If you believe that your product has a manufacturing defect that is covered by our warranty, please follow these steps:

  1. Contact our customer service:  Reach out to our customer service team at info@arezona.co.uk with your order details, account creation, product information and description of the issue.
  2. Evaluation:  Our team will assess the information provided and guide you through the necessary steps for warranty evaluation.
  3. Warranty Process:  If your claim is valid, we will initiate the repair or replacement process. Please follow the instructions given by our customer service team.

 

Please Note:

 

Warranty claims are subject to the terms and conditions set forth in this policy. Arezona reserves the right to modify or update this policy without prior notice.

For any warranty-related questions or to initiate a warranty claim, please contact our team at info@arezona.co.uk. We are dedicated to ensuring that your product warranty experience with Arezona is straightforward and hassle-free.

1. How can I contact Arezona’s customer support?

You can reach our customer support team at [info@arezona.co.uk] for more information check out our Contact Us page on the website. We’re here to assist you.

2. What is Arezona’s return policy?

Our return policy allows for returns within 14 days for non-defective items. Please see our full Return and Refund Policy on our website for details.

3. Do you offer a warranty on your products?

Yes, many of our products come with a manufacturer’s warranty. Check our Warranty Information page for specifics.

4. How long does shipping take?

Shipping times may vary depending on your location and the product. You can find estimated delivery times on Arezona’s product pages.