Want to return an item? No problem! We’re happy to offer you an exchange, refund, or something else – just tell us why you’re returning your item and what solution you’d prefer, and we’ll go from there. For more read our policy.
1. Change of mind return:
- Contact us within 14 days of receiving the product.
- Return the unused product in its original condition and packaging with all accessories.
- You are responsible for return shipping costs.
- Note that a restocking fee may apply to non-defective returns.
2. Return of defective products:
- Contact our customer service [info@arezona.co.uk] within 7 days of receiving the product, describing the problem.
- Our team will review the issue and may request additional information.
- We will arrange repair or exchange based on evaluation and product availability.
3. Warranty Coverage:
- Many products come with a manufacturer’s warranty; Details can be found on our Warranty information page.
4. Refund Process:
- If your return is eligible for a refund, we will process it immediately. Refunds will be issued using the original payment method, and you will receive a confirmation once the refund has been initiated.
Please note that the policy may change, so check our website for the latest details. For returns or refund assistance, contact us at [info@arezona.co.uk]. We are here to help.